Policies and Standards
City of Colorado Springs Privacy Notice and Policy
Our commitment to privacy
Your privacy is important to the City of Colorado Springs. To clarify how we protect your privacy, this notice explains our online information practices and the choices you can make that determine how your information is collected and used by us. This notice is easily identified and accessed from SpringsGov.com, ColoradoSprings.gov and all its peripheral URLs. All citizens are free to contact City staff to discuss how their personally identifiable information is stored and used.
The information we collect
With minimal exception, this policy governs all information collected or submitted on the City of Colorado Springs website. In some areas of the municipal website, citizens and visitors can order goods or services, make information requests, or access other public information resources. The types of personal information the City collects at various points in the City website include:
- Personal and/or business names
- Email addresses
- Telephone numbers
- Fax numbers
- Specific information to describe a complaint or request information
- Credit/Debit Card Information
- Parking ticket identification numbers
- Permit identifications
The primary reason that we collect and maintain citizen information is to serve you and administer your customer relationship with the City.
The City also accepts job applications submitted securely via its website; however, in some cases this information may not remain entirely private. The City may use this information to conduct background checks, reference checks, or other activities related to the City's normal hiring process.
The way we use information
City staffs use the information you provide about yourself when completing a transaction you initiate over one or more of the Internet services on SpringsGov.com and ColoradoSprings.gov. This information is only used to complete the transaction you request to be completed. The City does not share this information with outside parties except to the extent necessary to complete your order.
The City does not sell information about current or former citizens to any third parties; and it does not disclose it to third parties unless necessary to process a transaction.
The City offers a number of query-based applications that citizens, businesses, and visitors alike may use to access public records. Deed recordings and voter registration locations fall under this category of services. Some information is public by law and City staffs cannot legally hide or refuse access to this information to interested parties. However, access to this type of information is not new. All parties currently have access to the information.
City of Colorado Springs internet services use email addresses to answer email we receive from you. We also use your email address when you request enrollment in public newsletters and list-server-based email notices. This is an automated process and citizens and businesses may opt out of inclusion at any time by adjusting their profile information. All email addresses collected by the City will remain private and will not be distributed to any other parties for any reason.
The City values opinions and comments from citizens, so we may occasionally conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated and used to record citizen opinions on important community issues. Survey participants are anonymous unless otherwise stated in the survey.
Our commitment to data security
Customers can transact financial business with the City through various e-commerce applications municipal staffs have developed. To protect this information, the City of Colorado Springs uses credit card verification services, up-to-date encryption technologies, and the like to maintain a standard, high-level of protection for your information.
In summary, to prevent unauthorized access, maintain data accuracy, and to ensure the correct use of information you provide--the City of Colorado Springs has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information it collects.
More about cookies
What are cookies? Cookies are small pieces of information that a website transfers to an individual's hard drive for record-keeping purposes. Cookies may make web surfing easier for you by saving your preferences while you are at our site. The City of Colorado Springs does not save credit card information in cookies.
An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers automatically identify your computer by its IP address. IP addresses are often used to track a user's session. The City of Colorado Springs does not collect IP addresses.
Our commitment to children's privacy
Protecting the privacy of the very young is especially important. For this reason, the City will not knowingly collect or maintain information from its website from individuals under the age of 13. Also, no part of ColoradoSprings.gov or Springsgov.com is structured or marketed toward anyone under the age of 13. One aspect of the City's web advertising policy consists of a standard not to accept advertising from any company whose goods or services are not legally obtainable by children. This includes advertisements from cigarette, alcohol, and sexually oriented businesses or persons.
The City of Colorado Springs encourages parents to take an active role in their children's use of the Internet and to spend time online with their children. Children may ask their parents to submit a request for information on their behalf.
In the event that a child does provide us with personal information, a parent or guardian of that child should contact the City at the email address or phone number listed at the bottom of this statement to identify the information which needs to be removed.
How you can access, update or correct your profile information
Citizens can access their personally identifiable information online if they create a profile. Profiles are a tool provided to the public so they may sign up for email notifications of public construction projects, parks and recreation activities, and general City news. Profiles are not required in order for citizens to have access to the entire City website. It is an optional benefit citizens may select to keep up to date with the latest City news and announcements.
Transactional information is not held by the City of Colorado Springs. Once service companies the City has contracted with have cleared the transaction, the City purges an individual's personally identifying information from its Internet servers. Some information will be kept and included with the transaction, such as order information, when it must be forwarded to business units.
To protect your privacy and security, the City of Colorado Springs also takes reasonable steps to verify your identity before granting access or making corrections.
At any time, you can unsubscribe from the City's email distribution list(s) by accessing your user profile. As a citizen with an active member profile, you will occasionally receive email updates from us containing City news and information. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, you may adjust your member profile accordingly at any time and you will be promptly removed from any further mailings.
What other information should I know about my privacy?
ColoradoSprings.gov and Springsgov.com contain links to other websites. Please note that when you click on one of these links, you are entering another website for which the City has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from the City's Privacy Statement. Please refer to the City's Linkage Policy for more information.
The City may disclose citizen profile information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Any material changes in the way the City of Colorado Springs uses personal information will be described in future versions of this Privacy Statement.
A final note
Please note that the Internet is an evolving medium. If we need to change our policy at some point in the future, we will post changes before they take effect. Of course, our use of information gathered while the current policy is in effect will always be consistent with current policy, even if we later change that policy.
City of Colorado Springs linking policy
This policy specifically addresses links created on the City of Colorado Springs websites and its peripheral URLs.
The City's website contains links to other sites, which allow you to leave the City's site. Please be aware that the Internet sites available through these links, and the materials that you may find there, are not under the control of the City. Therefore, the City cannot and does not make any representation to you about these sites or the materials and/or information available there. The fact that the City has made these links available to you is not an endorsement or recommendation to you by the City of any of these sites or any materials found there. The City of Colorado Springs is providing these links only as a convenience to you.
Please be aware that the City of Colorado Springs is not responsible for the privacy practices of those sites when linked to them through the City site. Users must be aware that when they leave the City site via links to other sites, that the information found is beyond the scope of City control. These other sites may send their own cookies to users, collect data, or solicit personal information. Visitors should read the privacy statements of those sites where they collect personally identifiable information. This City of Colorado Springs privacy statement pertains only to the website(s) under its sole control.
User policy: outbound linking policy statement
Any links contained on the City of Colorado Springs website, including hyperlinks, buttons, and referral devices of any nature, are for the convenience of the visitor only. The City does not endorse or recommend any third party website, product, or services, unless otherwise noted. To avoid misinterpreted relationships to any third party, it is the policy of the City of Colorado Springs that links to outside sites be text only. No icons, logos, or other corporate symbols may be placed on the Colorado Springs municipal website without an official agreement between the City and the third party.
The City of Colorado Springs respects the value of providing contact information to community resources. When organizations make an official request to the City for inclusion on the City website, municipal staff will review the request using a standard set of criteria. Those criteria may include, but are not limited to, the requesting organization’s non-profit status, positive contribution to the community, relevance/relationship to providing City services and certification in some area of public service which primarily serves the Colorado Springs metropolitan area. If accepted, the third party will be asked to provide a contact name, telephone number, address, and email address, along with a short description of the services offered on the external site to be linked.
The City of Colorado Springs will always honor a legitimate request to remove a link from its website.
Elections & campaign finance
To avoid the appearance of City endorsement of political content, links shall not be made to sites that are associated with, sponsored by or serving a candidate for elected office, any political party or organization supporting or seeking to defeat any candidate for elective office or any ballot proposal. City Code 5.2.3
Linkage to commercial sites with advertising
Certain private commercial sites maintain and display information which provide a public or community service, or other ancillary static or interactive information to aid the public. These sites are not generally available through a governmental agency due to the cost of compiling, maintaining and/or displaying such information. To support the cost of compilation and maintenance of this information, these private commercial sites may include advertising or promotional material in the information display.
Although the City neither supports nor endorses entities advertised or promoted on such sites, it recognizes that a public benefit is served by providing the underlying information to assist City residents. Accordingly, links to such sites which contain this information, but also display commercial advertising or promotional material, may be included on departmental web pages when the department director has made a good faith determination that:
A. The department's independent replication of the information targeted for linkage is infeasible due to financial or other considerations; and
B. No non-commercial site provides the information targeted for linkage; and
C. The information targeted for linkage is critical to a service provided by the department; or
D. The information targeted for linkage is a vital enhancement to the department's mission.
Linkage to government agencies, academic institutions, public-private partnerships, professional, cultural, community-based and non-profit organizations
Links to such institutions are permitted on departmental web pages when the site contains information that enhances services provided by the department.
No linkage to religious affiliated sites
To avoid the appearance of City endorsement of any religious related content, links shall not be allowed to sites that are associated with religious or similar organizations.
No linkage to sites containing inappropriate material
Links to site containing inappropriate material are expressly prohibited.
City departments shall routinely check links on their web pages to ensure they are functional and contain no material which violates this policy.
Authority of Chief Information Officer
The City Chief Information Officer is authorized to order removal of material from department web pages which is non-compliant with these adopted guidelines.
User policy: inbound linking policy statement
Third party websites may provide links to our website only on the following terms:
1. The third party may link to the home page of the City of Colorado Springs website by using the plain text name of "The City of Colorado Springs" or some variant approved by the City's Office of Information Technology.
2. No person or organization is authorized to incorporate any content of any form from the City's website into any other website by any means, including by in-lining or framing, without expressed written permission from an executive of the City of Colorado Springs. Requests for exceptions may be sent to the City's Office of Information Technology (please refer to “How to contact us” below).
3. Links to our website from third party websites should not in any way suggest that the City of Colorado Springs has any relationship or affiliation with that party, or that the municipal government endorses, sponsors, or recommends the information, products, or services of that site without expressed written permission from an executive of the City of Colorado Springs.
4. The City of Colorado Springs has the right to ask you to remove your link to our homepage if it is perceived to be confusing, misleading or damaging in any way.
5. The City of Colorado Springs municipal government reserves the right to refuse third parties legal permission to link to the municipal website.
6. Any grant of linking permission must be obtained from the City of Colorado Springs before being added to any third party website.
7. The City of Colorado Springs reserves the right at all times to rescind linking permissions to any and all third party websites.
How to contact us
30 South Nevada Ave, Suite 701, Colorado Springs, CO 80903.
ColoradoSprings.gov and SpringsGov.com have an objective to be fully accessible and usable by people with visual, auditory, motor, and other disabilities. Accessibility features that have been incorporated into this Site include, but are not limited to, the following design attributes and standards compliance:
- ColoradoSprings.gov and SpringsGov.com have been created and maintained with web standards and guidelines and is optimally viewed in a current standards-compliant web browser.
- Site pages have implemented object attributes for form objects, tables, frames, divs and images.
- Site pages permit screen reader utilization.
- This Site uses CSS (cascading style sheets) for markup and visual layout. To achieve an optimal viewing and user experience, it is advised that you use a browser with CSS2 support.
- This site makes use of relative font sizes, proportional sizing and is compatible with the user-specified settings "text size" option in IE and Firefox browsers. The best "text size" for viewing ColoradoSprings.gov and SpringsGov.com in a current browser is medium or 100 percent.
- If your browser or supporting device does not support stylesheets, the content of each page will remain readable.
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- The W3C WCAG Priority 1 Guidelines;
- Site validated to XHTML and CSS2;
- The Site uses standard structured semantic markup.
SpringsGov.com uses XHTML 1.0 and CSS to conform to the design standards specified as laid out by the W3C Web Content Accessibility Guidelines. If you have any difficulty using the Site because of a disability, please inform us and we will make the effort to work with you to make any content or information available to you. Please indicate the nature of your accessibility problem area, the preferred format in which to receive the information, the specific page address(es) (URL), and your contact information.
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