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City of Colorado Springs / Information Technology / Information Technology Strategic Plan (2014-2016)

Information Technology Strategic Plan (2014-2016)

The 2014-2016 City of Colorado Springs Information Technology Strategic Plan was prepared in conjunction with planning exercises across the city and is designed to tightly align with the mayor’s strategic plan, city council’s strategic plan, and strategic plans of major departments across the city.

The Mayor and City Council strategic plans outline goals for the city of increasing private sector jobs and economic development, transforming city government, and building quality community. In recognition that 2008 and prior’s prerecession business models are not sustainable, a number of government technology trends are emerging that directly contribute to sustainable services and operations, including: mobile devices, big data information management, next-generation analytics, the internet of things, citizen-managed data, business process management, enterprise app stores, cloud computing, and cross-domain interoperability. This plan describes how the City of Colorado Springs will leverage these trends to accomplish the city’s goals.

The Department of Information Technology’s 2013 Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis indicates the need to aggressively move forward to address weaknesses related to planning and process rigor; counter threats from lack of skill, demand in excess of supply, service instability, and lack of disaster recovery; to leverage strengths of leadership and organizational alignment; and capitalize on opportunities for abundant market commodity technology services, available best practices, and executive vision for transformation.

The Department of Information Technology’s contribution to business success will come from enhanced planning and alignment, strategic sourcing, process rigor, information security, data to information transformation, automation and orchestration of business processes, and citizen engagement. Skills necessary to achieve the strategy will evolve from operating services to driving innovation and delivering change. Heavy reliance on sourcing providers is planned. Decisions will be guided by the principles of information security, cloud-based sourcing first, and accessibility achieved by delivery of mobile friendly and operating system agnostic solutions wherever possible. 

Operational excellence, customer intimacy, customer experience, integrity, innovation, and accountability are valued. Our strategy includes:

  1. Improved citizen engagement – a new website, legislative management, a business hub, 311/citizen request management, open data portal, and dashboard will result in open government, informed and empowered citizens.
  2. Flexible and agile infrastructure – architectural planning, sourcing, re-architecting, and transitioning infrastructure to cloud offerings will result in increased reliability, disaster recovery, and cost efficiency through more appropriate scale.
  3. Optimized and valued applications – architectural planning, sourcing, re-architecting, and transitioning applications to cloud hosted and software- as-a-service offerings will result in increased reliability, enhanced user satisfaction, and improved data quality.
  4. Enhanced data quality through data integration and management – investment in a data integration platform and master data management will result in enhanced data quality and reduced redundant data entry and increased user productivity.
  5. Data-driven business decisions supported by business intelligence and analytics – business intelligence and analytics will result in data-driven business decisions.
  6. More efficient and effective processes guided by process orchestration – beginning late 2015, business process orchestration will result in orchestrated and data-driven processes. 

For a complete copy of the 2014-2016 City of Colorado Springs Information Technology Strategic Plan, click the link below.