Cable Franchise Agreement
The City of Colorado Springs currently has Franchise Agreements with Comcast, Century Link, and Falcon Broadband. Comcast assumed the obligations of the Franchise Agreement that Adelphia had with the City of Colorado Springs as part of the transition from Adelphia to Comcast in 2006. The Franchise Agreement remained unmodified and in full force and effect. Falcon Broadband has been providing cable service in the city since Spring of 2007 after the citizens voted in the company's favor in the November 2006 election. Century Link's Franchise Agreement became effective July 24, 2012.
The responsibility for the Franchise Administration has been assigned to the City of Colorado Springs Information Technology Department. The Cable Administrators are Jesse James and
Please note that the Franchise Agreement does not cover CABLE MODEM SERVICE (Internet). - To review the March 2002 news release covering this matter, please go to http://www.fcc.gov/Bureaus/Cable/News_Releases/2002/nrcb0201.html.
HOW TO REGISTER A COMPLAINT:
Customer Service: 1-800-266-2278
Dave Sered, Director of Government & External Affairs
Customer Service: 719-573-5343
Ben Kley, General Manager
Cable Franchise Authority
City of Colorado Springs
Cable Franchise Administration
PO Box 1575, MC 710
Colorado Springs, CO 80901-1575
Federal Communications Commission (FCC)
For information on how to contact the FCC go to www.fcc.gov/contacts.html