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375 Printers Pkwy
Colorado Springs, CO 80910
Phone: 719-385-5950
Hours: Headquarters 7:30 a.m. - 5:00 p.m. Division of the Fire Marshal 8:00 a.m. - Noon and 1:00 p.m. - 4:30 p.m.





City of Colorado Springs / Fire / Media Resources / Responding to Emergency Incidents



The Colorado Springs Fire Department utilizes the Incident Command System (ICS) to organize on-scene activities at emergency incidents. The first arriving fire unit establishes command and names it using a geographic location. Implementing ICS establishes roles and provides order to the emergency event, including the PIO assignment.

A CSFD Public Information Officer responds on an as needed basis at multiple-alarm fires and other types of emergencies. It's important to keep in mind that the PIO has multiple responsibilities at an emergency scene and may not be immediately available to the media. In these instances, it's recommended that b-roll be retrieved from a safe area (see guidelines below) and when the PIO is available they will coordinate additional activities and opportunities.

Fire scene personnel have duties that preclude them from engaging with the media. Please refrain from requesting assistance or approaching them and wait for PIO availability. It is our goal to assist the media as much as possible.

Safe Area Guidelines:

  • Stage personnel and vehicles so they don't impede fire apparatus access, personnel or hose lines.
  • Do not drive over hose lines!
  • Park uphill and upwind at all fire and hazardous material incidents.
  • Potential hazards to watch for include, but are not limited to:
    • Overhead wires
    • Collapsing structures
    • Toxic smoke
    • Hazardous material
    • High pressure hose lines