City of Colorado Springs / Information Technology / News

City Unveils 2014-16 Information Technology Strategic Plan
Wednesday, September 25, 2013

The City of Colorado Springs Strategic Plan includes three aggressive goals:

  1. Increasing private sector employment by an average of 6,000 per year by being the most business- and citizen-friendly city of our size in the United States of America
  2. Transforming City government to be fiscally sustainable within limited resources while delivering consistent quality core services
  3. Building community through ongoing dialogue with our citizens and local, regional and state leaders (

Because the strategic application of technology will directly contribute to the attainment of these goals, we are pleased to announce the release of the City of Colorado Springs 2014-2016 Information Technology Strategic Plan (

The plan calls for a fundamental shift in the focus of City technology services toward high-value citizen services. Highlights of the plan include:

Increased focus on enhancing citizen dialog and engagement

  1. Legislative processes (City Council) – The City recently announced its intent to award a contract to Granicus, Inc. to provide cloud-hosted legislative management software-as-a-service, including enhanced video-streaming of council meetings, access to archived council video and actions by topic, and increased opportunities for citizens to engage with their legislators and participate in the City’s legislative processes.  Anticipated launch date: 2nd quarter, 2014.
  2. Website - The City is retaining local web development firm Clikfocus, Inc. ( to lead a redesign of the City website.  The cloud-hosted site will create an improved user experience and will deliver more citizen and business services, data, documents, and interactions online. Anticipated release date: 2nd quarter, 2014.
  3. Citizen request management – Planned improvements to citizen request management services will build on the success of the City’s mobile app ( with an enhanced online request experience. These improvements will streamline the request submission process, show the types and number of requests received, provide maps of requests, furnish status of requests, and upgrade the City’s performance in responding to citizen requests. Anticipated release date: 3rd quarter, 2014
  4. Open data – Plans include an open data portal that will provide increasing access to City data, documents and information that is freely accessible to the public. Anticipated launch date: 4th quarter, 2014 

Increased engagement with private sector partners

The plan calls for transitioning many commodity technology services, including management of the City’s data center, network operations, and telephony to private sector entities which have the economies of scale to deliver the services better, more securely, and at a lower cost. According to Gartner, Inc., the private sector market can provide price points that are as much as 50% lower than clients' internal costs (Maurer, Ackerman, Britz, Gartner, Inc., Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America, 25 July, 2013). 

Improved data for business decisions

Savings generated through increased reliance on the private sector are planned for additional investment in data management, intelligence, and analytics in order to measure and improve government performance and to deliver better citizen service experiences.  By providing new insights into processes, the investment is expected to generate a substantial return by increasing service capability and efficiency.

The City of Colorado Springs seeks to provide the greatest possible return on every taxpayer dollar in the delivery of citizen services. 

The City’s Information Technology Strategic Plan prepares us to deliver services more effectively and efficiently by using technology to better understand demand and performance, by contracting private sector service providers when they can deliver services better, more securely and at a lower cost, and by improving the workforce and citizen user experience.