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City of Colorado Springs / Fire / Frequently Asked Questions / General Information

Frequently Asked Questions - Fire
General Information

Q: Who do I report the poor condition of our apartment building to?

A: 

For Fire Code issues (i.e., smoke detectors, blocked exits) contact the Division of the Fire Marshal at 719-385-5978.

For Housing and Health issues (i.e., unfit living conditions, overgrown weeds) contact Code Enforcement at 719-444-7891.

For Building Code issues (i.e., bars on windows) contact Regional Building Department at 719-327-2880.

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Q: I need an environmental assessment done on a piece of property.

A: 

Contact the Division of the Fire Marshal at 719-385-7292.

There are fees associated with this research.



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Q: How far is the fire hydrant from my house?

A: Fire hydrants are generally located at roughly 500 foot intervals in residential neighborhoods and can typically be found at intersections. If you are unable to locate the fire hydrant closest to your home, please contact the Division of the Fire Marshal at 719-385-5978 for further assistance.

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Q: What is Colorado Springs' ISO rating?

A: 2

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Q: How far in advance do I have to schedule a program?

A: Most Community Services programs are scheduled 3 weeks in advance. See the Community Services Section for more information on a specific program.

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Q: How can I schedule a safety program?

A:  To schedule a business community outreash program, a fire drill or a kindergarten fire safety program, contact Community Services at 719-385-5950.

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Q: I would like to ride along with the firefighters. How do I do that?

A: Interested individuals must be 18 years of age or older. Individuals must go to the station they wish to ride with to fill out the necessary paperwork, attach a letter from yourself, a supervisor, or a counselor stating the reason for the ride and what they expect to learn from the Colorado Springs Fire Department. Individuals are allowed 2 rides per year for 4 hours each with no overnight stays.

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Q: How can I schedule the safety trailer?

A:  The Safety Trailer is now owned, operated and offered by El Paso Teller E 9-1-1.  To schedule the trailer, call 719-785-1900.

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Q: Problems with overgrown weeds.

A: Contact Code Enforcement at 719-444-7891.

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Q: Should I take my child by a fire station if they are showing interest in fire play?

A: The answer is no! The child often looks at a visit to the fire station as a reward. We conduct a juvenile firesetter class that is held once a month. If you are interested or would like to register, call Community Services at 719-385-7376.

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Q: I need help for a child who plays with fire or sets fires.

A: Please see: Juvenile Firesetter Program or contact the Juvenile Firesetter Diversion Program at 719-385-7376.

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Q: What are the phone numbers for the fire stations?

A: The phone numbers for the Colorado Springs Fire Department fire stations are unlisted. If you would like to contact a fire station, please call our Headquarters Office at 719-385-5950 to be transferred.

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Q: How do I clean up after a fire/smoke damage?

A: Contact a professional contractor that specializes in fire/smoke restoration.

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Q: How do I schedule a community room at the station?

A: 

To schedule a community room contact Candy Fontecchio at cfontecchio@springsgov.com.



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Q: Who do I call to report a broken hydrant?

A: 

Call Colorado Springs Utilities hydrant repair at 719-448-8000.



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Q: Do you provide CPR and First Aid classes?

A: The Colorado Springs Fire Department does not offer certification classes in CPR or First Aid. Agencies to contact are Southwest CPR or the Pikes Peak Red Cross.

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Q: I would like to know the names of the firefighters who took care of my emergency.

A: Contact the Fire Department at 719-385-5950.

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Q: A Fire Lane is blocked. Who do I notify?

A: The Division of the Fire Marshal at 719-385-5978 or the Colorado Springs Police Department at 719-444-7000.

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Q: Do you give fire extinguisher training?

A: No. The Colorado Springs Fire Department has not provided this service for several years. Please contact the company who provides you with extinguishers or contact an extinguisher company listed in the yellow pages of the phone book for available training programs.

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Q: What's the closest fire station to my home?

A: Follow this link to find the fire station closest to your home Which Fire Station is Yours?

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Q: Where can I purchase an escape ladder?

A: Any home improvement or Big Box store.

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Q: I would like to schedule a program for a senior group. Who do I contact?

A:  Contact Community Services at 719-385-7249.

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Q: Do you have volunteer firefighters or volunteers in other activities?

A: 

The Colorado Springs Fire Department does not have a volunteer firefighter program; however, the Department does accept volunteers for other activities. For more information, got to http://www.springscaps.org/.



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Q: Do you have a program for young adults interested in the fire service?

A: Yes. For information, please follow this link: The Explorers or The Summer Heat Fire Camp.

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Q: I can't find an address. Can you help?

A: The Colorado Springs Fire Department can help! Call the main number at 719-385-5950.

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Q: Do you register bicycles?

A: The Colorado Springs Fire Department does not, however you can contact the Colorado Springs Police Department at 719-444-7000.

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Q: Do you install kids car seats?

A: The Colorado Springs Fire Department is not certified to install car seats. You can contact the Safe Kids Coalition at 719-365-6978 or link to their website: Safe Kids Coalition

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Q: I need assistance with my smoke or CO alarm.

A: Contact Community Services at 719-385-7249.

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Q: Code questions.

A: 

For New Construction call 719-385-7360.

For Fire Systems call 719-385-7361.

For existing buildings contact the Division of the Fire Marshal at 719-385-5978.



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Q: Can I do community service with the Fire Department?

A: The Colorado Springs Fire Department does not participate in any Community Service Programs.

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Q: How do I contact the Office of the Chief?

A: 

Please send an email to ligarcia@springsgov.com  



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Q: I need a permit.

A: 

For Fire Alarm and Fire Suppression permits, contact Construction Services at 385-5982. 

For all other permits, contact the Division of the Fire Marshal at 719-385-5978.

Open burning also requires a permit from the Health Department. Contact 719-578-3137.

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Q: I need a copy of a report for an incident I was involved in?

A: 

For medical reports, contact the Medical Division at 719-385-7238.

For all other incident reports, contact Fire Investigations at 719-385-7292 or submit a request online.

A fee is applied for each report released.



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Q: Where can I get my fire extinguisher recharged?

A: Contact a private company, found in the yellow pages of the phone book under Fire Extinguishers.

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Q: Who do I report fire violations to?

A: Contact the Division of the Fire Marshal at 719-385-5978.

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Q: I would like to tour a fire station.

A: 

To tour a fire station, please call the CSFD Training Division at 385-7250.



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